Our GP Appointments
Our appointments are generous
we give you more of our time and we respect yours
We pride ourselves on providing our patients with generous consultations, and because we don’t overbook our lists, you’ll find we usually run on time – barring unforeseen medical emergencies.
Consultations with our doctors are made by appointment, either by calling us on (07) 5301 9828, or via our website for patients who are registered with our practice.
The table below provides a list of common appointment types and explains what they are generally suitable for. In order to run on time, we rely on our patients to book appropriate length appointments by using the information below as a guide. If you’re not sure what type of appointment to book, please talk to our reception staff who will be happy to assist.
Premium Appointments – Guaranteed Start Time
We understand the nature of busy schedules, which is why each day we offer a limited number of ‘Premium Appointments’, guaranteed to start on time. These appointments are available at either 7.40am or 1.00pm Monday to Friday and attract a $10 surcharge above the standard fees listed on our Fees page.
Please note: Premium Appointments will not be offered at discounted rates.
Booking the right type of appointment ensures there is enough time to work through your medical issue helps us to run on time, which ultimately benefits all our patients.
|Common Types of Appointments|
Suitable for a short, simple issue e.g. repeat prescription, referral or blood pressure check.
Suitable for a single standard issue e.g. ear infection, urinary tract infection, coughs and colds, or pap-smear.
Suitable for more complex issues, or for patients with multiple issues.
Important note: If your issue requires more time than your scheduled appointment you may be charged for a longer consultation or asked to book another appointment so your doctor can thoroughly examine your issue/s.
On-the-day Appointments and Emergencies
We understand you need to see a doctor when you’re acutely unwell.
That’s why we keep a limited number of ‘on-the-day’ appointments for existing patients which are allocated on a first-in, first-served basis. To secure one of these ‘on-the-day’ appointments it’s best to call us before 8am.
Because we don’t over-book our lists, existing patients that experience an emergency during the day can usually be accommodated, subject to triage by our clinical staff.
Despite our best efforts, given the unpredictable nature of medical care, we will sometimes experience unavoidable delays, mostly due to medical emergencies. However, we will make every effort to be proactive in communicating with patients about known delays.
If your medical condition is life threatening, you should call 000 immediately or present to your nearest hospital emergency department.
Prompt Attendance, Cancellations and Failure to Attend
We pride ourselves on our punctuality, so in order to help us run on time, please ensure you arrive at our practice at least five minutes before your scheduled time. Your appointment is booked and held especially for you, so if you no longer require it, or cannot attend, please provide at least four business hours’ notice so the appointment can be offered to other patients. Failure to attend your appointment or notify us within a reasonable timeframe may incur a non-medicare rebatable fee ($78 for a standard appointment, $140 for a long appointment) or result in an inability to book further appointments.